Foothill Bakery Co. Policies
Allergen Notice
All items are prepared and packaged in a Cottage Food Licensed Home Kitchen, Permit #B-80. Products may contain or come into contact with common allergens, including but not limited to wheat, eggs, milk, soy, tree nuts, peanuts, coconut, shellfish, and fish.
By making a purchase, the consumer acknowledges and accepts that trace amounts of these allergens may be present.
Payment Policy
Full payment must be received at the time of placing your order to confirm.
Cancellations
Orders canceled more than 72 hours before the scheduled pickup or delivery time are eligible for a full refund.
Orders canceled within 72 hours of the scheduled pickup or delivery time are non-refundable, as we begin preparation and ingredient procurement for your order.
Custom Orders
Due to the personalized nature of custom orders, all sales are final once the order is confirmed.
Delivery and Pickup Policy
Pickup Times: Customers are responsible for picking up orders at the designated time and location. If you are unable to make your scheduled pickup, please notify us at least 24 hours in advance to arrange a new time, subject to availability.
Delivery Services: If delivery is offered, an additional fee will apply based on location. We are not responsible for any delays caused by unforeseen circumstances once the order leaves our kitchen.
Unclaimed Orders: Orders not claimed within 24 hours will be discarded due to health and safety concerns, with no refund issued.
Order Changes
Any changes to an order (e.g., flavor, design, size) must be requested at least 72 hours before the scheduled pickup or delivery time. Changes are subject to approval and may incur additional fees.
Quality Guarantee
We take pride in delivering high-quality baked goods. Due to the handmade nature of our products, slight variations in appearance may occur.
Event Orders and Large Quantities
Large orders or event orders require a minimum of 14 days’ notice.
Holiday and Seasonal Orders
Due to high demand, holiday and seasonal orders are subject to availability and may require additional notice.
Customer Contact Information
Customers are responsible for providing accurate contact information at the time of ordering. We are not liable for missed communications resulting from incorrect information.
Weather-Related Concerns
For outdoor events or deliveries, we are not responsible for product damage caused by weather conditions (e.g., heat, rain). It is the customer’s responsibility to provide a safe environment for their order.
Flavors and Seasonal Availability
Our flavors are thoughtfully crafted and may vary based on availability and seasonal inspiration.
If you have any questions, feel free to contact us directly.
Contact Us Here or email us at info@FoothillBakery.com